Data Protection and Privacy Notice

Version: May 2018

This is the Data Protection and Privacy Policy of Emson Haig Ltd.

Data Protection Act

Emson Haig Ltd may process information relating to you (including personal data as defined under the Data Protection Act 1998), including holding such information in a manual format or electronic database, to satisfy contractual, regulatory or statutory requirements we may have. Unless we receive specific written instructions to the contrary you agree that we may process this information to fulfil such obligations.

Privacy Policy - Introduction

Protecting the security and privacy of your personal information is important to us and to the way we conduct our business in compliance with laws on privacy, data protection and data security. The purpose of this policy is to outline what information we may collect, how we use and safeguard that information and with whom we may share it.

At Emson Haig Ltd, we are committed to maintaining the highest standards of integrity in our business. In conducting our business, it is necessary to obtain, handle, process, disclose, transfer and store information about our clients. We take these activities seriously and seek to provide fair, secure and appropriate methods that are consistent with both generally accepted privacy ethics and standard business practices, when carrying them out.

Information we may collect about you

We may collect and process the following data about you:

Information that you provide by filling in forms in our store. This includes information subscribing to our service (i.e. information provided during the check-out process when purchasing goods) or requesting further services. If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for feedback purposes, although you do not have to respond to them.

How does Emson Haig Ltd use your information?

We may use your information for any one or more of the following purposes:

  • to confirm your identity
  • to carry out our obligations arising from any contracts or arrangements entered into between you and us
  • to assist you with completion of a purchase and historical transactions
  • keep you updated on all matters that concern your goods
  • to contact you when necessary or appropriate in relation to the services being provided to you
  • To advertise product reviews on our website and marketing materials (subject to obtaining your prior consent where necessary)
  • to create anonymised statistical data

You may opt out of receiving marketing emails at any time by contacting one of our stores or by emailing marketing@emsonhaig.com with your subscription requests.

Who may Emson Haig Ltd disclose Personal Information to?

Your Personal Information may be disclosed to:

  • service providers and specialist advisers who have been contracted to provide us with administrative, financial, insurance or other services
  • any third parties where this is necessary to process a transaction or provide services which you have requested
  • credit reporting
  • organisations to assist in the completion of a purchase of goods from us
  • the purposes of delivering specific services to you (e.g. delivery of your goods)

Generally, we require any third-party service provider that we share Personal Information with, undertake to respect any individual’s right to privacy and comply with the Data Protection Principles. Third parties are not covered by this privacy policy.

Third Party Sites

Links to third party sites may appear on our website. Since we do not control those web sites, we encourage you to review the privacy policies of such third party sites.

Retention of records

For tax reasons, we keep information such as invoices, receipts and records (which may include personal data) for a minimum of 6 years after which time it will be destroyed. All customer sales information is held on our database permanently unless you contact us otherwise. Your information we use for marketing purposes will be kept with us until you notify us you no longer wish to receive this information.

Security

We take precautions to ensure the security of your personal information and strive to keep it accurate. We carefully protect your personal information from loss, destruction, falsification, manipulation, and unauthorised access or unauthorised disclosure and have developed and will maintain security procedures to safeguard Personal Information against loss, theft, copying, and unauthorised disclosure, use or modification. Access to Personal Information is restricted to employees and authorised service providers who need it to perform their work.

Access to your Personal Information held by us

Under the UK Data Protection Act, you have the right to obtain a copy of any Personal Information which we hold about you and to advise us of any incorrect information.

If you wish to make an access request, please contact us verifying your identity and specifying what information you require. We may charge a fee to cover the cost of verifying the application and locating and retrieving, reviewing and copying any material requested.

If you wish to amend or update your details please let us know by sending an email to marketing@emsonhaig.com.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on our website and, where appropriate, notified to you by email.