STATUS ON COVID-19

Our Stores

Dear Valued Customer,

We are really excited to let you know we are re-opening our stores from Monday the 15th of June 2020

Amid concerns about COVID-19, we wanted to assure you that our customers and staff’s health and safety is our top priority.
To combat the spread of COVID-19, we have implemented the following measures at all of our locations: 

Our new opening hours are:

Intu Lakeside Emson Haig:

Mon-Sat 10-7, Sun 9-5

Intu Uxbridge Pandora & Swarovski:

Mon-Sat 9-5, Sun 11-5 

Online Purchases
You can purchase online and get the items delivered to your house.

Click & Collect From Store
You can purchase online and collect safely in one of our stores.

Finance Options
Our online store is being improved continuously to update products and services for you. We now offer finance options online as well as in store.

Online Gift Cards
You can purchase gift cards online to use at a later date if you prefer. 

Phone Shopping
If you do not want to come to the store yet, you can speak to one of our Sales Consultants over the phone and purchase online, they will even be able to do video chat and show you the items.
   

Covid-19 Precautions
As a business and like many others we have made sure we are meeting all the COVID-19 standards. These precautions have been assessed and approved by the onsite Health and Safety Manager.
  • We have supplied the necessary PPE to staff and customers where needed

  • Anti-bacterial hand sanitiser available in store for customers and staff
  • Directions signs in store to ensure a one way walk system for customers and our staff to follow 
  • Designated areas for Consultations where needed with our team 
  • Counters & Wear Jewellery sanitised continuously throughout the day, jewellery cleaned straight after the items have been touched or tried on.
We understand that this is a concerning time for all of us, and we want to ensure that both customers and our staff feel safe, healthy,  and supported.
Thanks so much for your support—our community and your support means everything to us right now. We look forward to seeing you again soon, and hope everyone keeps safe and well.As a business and like many others we have made sure we are meeting all the COVID-19 standards.

Online

Emsonhaig.com is open as usual for all your online shopping needs. Our delivery services can help you maintain social distancing.

Please be assured our website and dispatch departments follow strict hygiene practices, to help control the spread.

Please also be aware that our telephone lines are not currently available, please direct all queries via email or LiveChat.

Delivery

Please be aware, delays of 1-2 working days can be expected on all orders.

Express Delivery is no longer guaranteed to be delivered by 1pm the next working day.

We cannot currently guarantee orders placed before 12pm Monday to Friday with Royal Mail Express Delivery we be dispatched the same day and delivered the next working day*.
We will attempt to process and dispatch all orders as quickly as possible, however please be aware that during this time the processing time may be extended.

For a more accurate delivery time, please get in touch at orders@emsonhaig.com.

 

*As of 19 March 2020, the Royal Mail do not guarantee deliveries by 1pm the next working day.