Please note our online return policy does not reflect our in store policy. We offer credit notes for items purchased and returned in store. You can return your items within 28 days of receipt of your order for a full refund to the original payment method used, however you will be responsible for the postage and any associated cost and risk of the return of the goods to us. You must ensure the products are received by our Online Returns department within 28 days of receipt of your order otherwise your refund may be declined. Please note we do not accept returns on earrings due to hygiene. If you return your purchase by post after the time period outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund in full. In these circumstances we may instead return your purchase to you and prior to sending it, you will be charged the delivery fee applicable to the products and your location. A refund will be credited to your original payment method within 5-10 working days of us receiving the returned goods at our Online Returns department. Please note some banks may take longer to credit your account. We are not liable and cannot take any responsibility for any bank charges that you may incur during the refund process. We recommend that you return the items via a recorded delivery service and retain the proof of postage. You can also return your online purchase in our main store Emson Haig at Lakeside Intu Shopping Centre at Grays for an exchange or refund. If you wish to exchange your items you will need to visit Emson Haig store within 28 days of receipt of your order. Alternatively, to exchange an online order you may also email orders@emsonhaig.com and our team will be able to arrange this with you. Orders and Pre-orders can be cancelled within 14 days of your order placed, we reserve the right to not accept order cancellations after this 14 day period.
UK and EU customers have the right to cancel orders under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Consumer Contract Regulations 2013”) within 14 days of your order.
If you have selected a residential or business address for delivery, once you have received your order confirmation your delivery will be due the following day (excluding Sundays).
If your order has not been received within the agreed times (see your dispatch note for confirmation of this) then you will be able to contact our insured courier service to track your order.
For Click & Collect services you will be able to contact your chosen showroom directly, or alternatively, you may wish to contact our customer service team, who can be contacted on 01992 655 680 during the following times:
o Monday-Friday: 09am - 5pm
o Saturday: 10am - 9pm
o Sunday: 10am - 5pm
o Bank holidays: 10am - 5pm
Alternatively you can email us at orders@emsonhaig.com
All orders purchased online are processed and dispatched as promptly as possible and aim to be delivered in 1-3 working days. Please see the delivery information on the product pages for more specific information. If the items you have ordered qualify for Special Delivery, they will be delivered the following working day before 1pm.
Deliveries will be made to you at the address specified in your order. We may, at our discretion and expense, deliver parts of your order separately. If we cannot deliver the products to you at the address you have specified for any particular reason, we will notify you and store the products. If you wish us to redeliver the products to you, please contact orders@emsonhaig.com for this to be arranged. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.
Ownership of the products shall pass to you once we have received payment in full. Please note, orders paid with Novuna finance must be delivered to the same address as the billing address used to pay the deposit.
Even though packages are sent via secure courier, on rare occasions we do experience losses whilst in transit. Please get in touch with our customer service team if you think this may be the case with your order.
Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from Emson Haig.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.