Please note our online return policy does not reflect our in store policy. We offer credit notes for items purchased and returned in store. You can return your items within 28 days of receipt of your order for a full refund to the original payment method used, however you will be responsible for the postage and any associated cost and risk of the return of the goods to us. You must ensure the products are received by our Online Returns department within 28 days of receipt of your order otherwise your refund may be declined. Please note we do not accept returns on earrings due to hygiene. If you return your purchase by post after the time period outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund in full. In these circumstances we may instead return your purchase to you and prior to sending it, you will be charged the delivery fee applicable to the products and your location. A refund will be credited to your original payment method within 5-10 working days of us receiving the returned goods at our Online Returns  department. Please note some banks may take longer to credit your account. We are not liable and cannot take any responsibility for any bank charges that you may incur during the refund process. We recommend that you return the items via a recorded delivery service and retain the proof of postage. If you wish to exchange your items you will need to visit Emson Haig store within 28 days of receipt of your order. Alternatively, to exchange an online order you may also email orders@emsonhaig.com and our team will be able to arrange this with you. Orders and Pre-orders can be cancelled within 14 days of your order placed, we reserve the right to not accept order cancellations after this 14 day period. 

UK and EU customers have the right to cancel orders under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Consumer Contract Regulations 2013”) within 14 days of your order.