Shipping Policy

If you have selected a residential or business address for delivery, once you have received your order confirmation your delivery will be due the following day (excluding Sundays). 

If your order has not been received within the agreed times (see your dispatch note for confirmation of this) then you will be able to contact our insured courier service to track your order. 
For Click & Collect services you will be able to contact your chosen showroom directly, or alternatively, you may wish to contact our customer service team, who can be contacted on 01992 655 680 during the following times: 
o Monday-Friday: 09am - 5pm  
o Saturday: 10am - 9pm 
o Sunday: 10am - 5pm 
o Bank holidays: 10am - 5pm 
Alternatively you can email us at orders@emsonhaig.com

All orders purchased online are processed and dispatched as promptly as possible and aim to be delivered in 1-3 working days. Please see the delivery information on the product pages for more specific information. If the items you have ordered qualify for Special Delivery, they will be delivered the following working day before 1pm. 

Deliveries will be made to you at the address specified in your order. We may, at our discretion and expense, deliver parts of your order separately. If we cannot deliver the products to you at the address you have specified for any particular reason, we will notify you and store the products. If you wish us to redeliver the products to you, please contact orders@emsonhaig.com for this to be arranged. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred. 
Ownership of the products shall pass to you once we have received payment in full. Please note, orders paid with Novuna finance must be delivered to the same address as the billing address used to pay the deposit. 

Even though packages are sent via secure courier, on rare occasions we do experience losses whilst in transit. Please get in touch with our customer service team if you think this may be the case with your order. 
Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from Emson Haig.