Terms of Use

The terms and conditions for use of the Emson Haig website are detailed below and should be read carefully. Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts. We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the Delivery Information and Returns Policy. 
Our customer service will be delighted to help you place an order over the telephone, advise you on the range of products we offer on our website and help you with queries about payment. 
Our customer experience team can be contacted on 01992 655 680 during the following times: 
o Monday-Friday: 09am – 5.30pm 
Alternatively for Weekends and Bank Holidays, call 01708 890 730 
o Saturday: 10am - 9pm 
o Sunday: 10am - 5pm 
o Bank holidays: 10am - 5pm 
Alternatively you can email us at orders@emsonhaig.com
Our primary method of communication with you is by email. Therefore please ensure the email address you provide us with is correct. All order and dispatch confirmations will be sent to the email address you provide. In the unlikely event of a problem with your order, we will contact you by telephone. Again, please ensure the contact telephone numbers you provide are accurate. 
Once you have completed the checkout process we will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order. 
Non-acceptance of an order may be a result of one of the following: 
o The product you ordered being unavailable from stock 
o Our inability to obtain authorization for your payment 
o The identification of a pricing or product description error 
o Your not meeting the eligibility to order criteria set out in the main Terms & Conditions 
o Your order not passing our verification checks. 
When your order is placed, the funds for your order will be ‘pending’ ready for us to ‘collect’ when we dispatch your order. 
Pending funds means the amount of authorized money is set aside, away from your available balance and the amount is not debited completely until the day of dispatch. Goods will not be dispatched until payment collection has been successful. 
We cannot accept orders from persons under the age of 18. Orders placed using a debit/credit card must be based within the United Kingdom. Unfortunately, we do not accept non-UK credit or debit cards. 
All orders can be placed with our customer experience team on 
01992 655 680 during the following times: 
o Monday-Friday: 09am – 5.30pm 
Alternatively for Weekends and Bank Holidays, call 01708 890 730 
o Saturday: 10am - 9pm 
o Sunday: 10am - 5pm 
o Bank holidays: 10am - 5pm 
Alternatively you can email us at orders@emsonhaig.com

If you have selected Next Day Delivery to a residential or business address for delivery, once you have received an order confirmation your delivery will be due the following working day. If your order has not been received within the agreed times (see your dispatch note for confirmation of this) then you will be able to contact our insured courier service to track your order. For Click & Collect deliveries you will be able to contact your chosen showroom directly, or, alternatively, you may wish to contact our customer experience team, who can be contacted on 01992 655 680 during the following times: 
o Monday-Friday: 09am – 5.30pm 
Alternatively for Weekends and Bank Holidays, call 01708 890 730 
o Saturday: 10am - 9pm 
o Sunday: 10am - 5pm 
o Bank holidays: 10am - 5pm 
Alternatively you can email us at orders@emsonhaig.com

All orders received online at Emson Haig are processed and dispatched within 1-5 working days, in usual circumstances orders are dispatched the following working day. Delivery times stated are subject to order confirmation. All deliveries will be made to the address stated in the order. We may, at our discretion and expense, deliver parts of your order separately. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred. Ownership of the products shall pass to you once we have received payment in full. Please note, orders paid using Interest Free Credit must be delivered to the same address as the billing address used to pay the deposit. All orders are sent via Royal Mail Special 1 pm Guaranteed delivery service. Please email orders@emsonhaig.com if there are any issues with your parcel.
Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss.
We will contact your payment card company for authorization when you place your order. Your payment card will then be debited when we pick your order for dispatch. We accept the following cards for payment: American Express, Mastercard and Visa. The total amount you pay is unaffected, regardless of the payment method used. 
We take every reasonable care to ensure that your order and subsequent transactions are conducted in a secure environment. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/debit card account. 
All credit, debit and charge card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery. 
In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from Emson Haig website you consent to such checks being made. We may need to contact you by email or phone to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible. 
Interest Free Credit applications can be made on full priced items, excluding Gift Cards and sale items. Interest Free Credit cannot be used in conjunction with any other offer, including the use of promotional codes. Please click here for full terms and conditions for Interest Free Credit. These terms and conditions do not affect your statutory rights. Credit subject to status and affordability. Terms & Conditions Apply. Emson Haig Ltd trading as Emson Haig is a credit broker and is Authorised and Regulated by the Financial Conduct Authority. Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348. The register can be accessed through http://www.fca.org.uk. 

Currently we are unable to accept gifts card online. Emson Haig are unable to replace the card if it is lost or stolen. 
We try to ensure that all product information and pricing displayed on this website is correct and up to date at the time you place an order. We verify pricing at dispatch and in the event of an error the following policies will apply: 
o Actual price lower than price shown at time of ordering - at our discretion we will charge you the lower amount and dispatch the product. 
o Actual price higher than price shown at time of ordering - we will contact you to discuss whether you wish to continue with the order or refund the order and send you an email confirming the cancellation. 
o All prices shown on the website are inclusive of VAT. 
o All delivery charges are calculated at checkout. Full details of our delivery charges please visit our delivery page. 

Sale: 
1. This offer is available for a limited period only. 
2. This offer is available in selected showrooms and online only. 
3. This offer applies to selected items only, while stocks last and are subject to availability. 
4. No cash alternative can be offered. 
5. Sale items may not be sent in their original packaging - this is reflected in the sale price. 
6. Emson Haig reserve the right to withdraw this offer at any time. 
7. This offer cannot be used in conjunction with any other offer, promotion, promotion code or discount inclusive of Interest Free Credit or with an Insurance Card. 
8. Only one discount can be used per single transaction. 
9. Delivery is subject to availability and usually within 1-5 working days. 
All discount codes advertised online are available for online use only unless stated otherwise. All Tudor, Omega & SALE products are excluded from our online and in-store promotions unless stated otherwise. Discounts cannot be applied once your order has been placed.
All sale items displayed have been on sale at a higher price for at least 28 consecutive days within the last 6 months; either on the Emson Haig website or in any other Emson Haig showroom. 
The Emson Haig website does offer an alternative selection of discounted items to our showrooms. The pricing of items on the Emson Haig website is independent of other Emson Haig showrooms. 
Any items sold on the Emson Haig website at discounted prices cannot be bought at the discounted price in another Emson Haig showroom. The sale online is an offer only available online. Sale items cannot be purchased in conjunction with any other offer or discount code. This does not affect your statutory rights.
You can email us at orders@emsonhaig.com if you experience any issues with your order. You will need to include a copy of the guarantee and receipt. Emson Haig will then implement full remedial work at no expense to you. 
The guarantee does not cover loss or damage caused by accident, misuse, neglect or normal wear and tear. The guarantee does not cover branded products. The guarantee is not transferable and does not affect your statutory rights. For further information please email us at orders@emsonhaig.com or alternatively call us on 01992 655 680

o Monday-Friday: 09am – 5.30pm 
Alternatively for Weekends and Bank Holidays, call 01708 890 730 
o Saturday: 10am - 9pm 
o Sunday: 10am - 5pm 
o Bank holidays: 10am - 5pm 


All products displayed on this website are subject to availability. We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. We reserve the right to amend errors or to update product information at any time without prior notice. 
Emson Haig Ltd and its subsidiaries are the owners of the copyright of this site and all materials on this site including content, design, text, graphics and photographs. 
You may download and print content from this site for media related purposes or for your own personal use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged. The permission to reproduce Emson Haig press releases does not extend to any material on this website which is identified as being the copyright of a third party. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission. 
This site is provided on an "as is" basis without making any warranties or representations of any kind with respect to this site or its contents and Emson Haig Company Limited disclaims all such representations or warranties. In addition Emson Haig Company Limited makes no representations or warranties about the accuracy or completeness of the information contained on this site. These disclaimers do not exclude Emson Haig Company Limited liability for matters which may not be excluded under any applicable national law. 
Neither Emson Haig Company Limited nor any of its directors, employees or agents will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. The Emson Haig Company Limited does not exclude any liability for death or personal injury resulting from its negligence or the negligence of its directors, employees or agents. 
The Emson Haig Company Limited cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility. 
For further information, please refer to our Security policy.